Truck Service Advisor: Growth & Rewards

Rush Enterprises Inc.; Farr West (UT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K

Stock purchase

Performance incentives

Training

Advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather customer details, perform walk-around inspections, run on-the-spot diagnostics, reference service history, and open repair orders.

The role emphasizes clear communication, accurate problem writing, setting promised times, and obtaining approvals as repairs progress. Equal Opportunity Employer; salary range USD 50,000–60,000 per year.

Qualifications

• High school diploma or GED required.
• One year service experience or equivalent.
• Appropriate manufacturer training.
• Valid license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics; print report; reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up vehicle problems clearly on a service input card; verify information; obtain customer signature.
• Establish promised time based on shop workflow; communicate with foreman.
• Establish customer payment method; obtain credit approval if needed.
• Create repair order in the business system and secure the repair order jacket.
• Monitor progress and notify customers of changes; obtain proper authorization for additional repairs.

Education

High school diploma or GED

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather customer details, perform walk-around inspections, run on-the-spot diagnostics, reference service history, and open repair orders.

The role emphasizes clear communication, accurate problem writing, setting promised times, and obtaining approvals as repairs progress. Equal Opportunity Employer; salary range USD 50,000–60,000 per year.