Truck Service Advisor | Growth, 60–80k, 401K+Stock

Rush Enterprises Inc.; Lowell (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Incentives for performance

Job summary

Rush Truck Centers, a leading network of commercial vehicle dealerships, seeks a Service Advisor to sell and schedule service work for trucks and equipment. You will gather vehicle details, perform walk-arounds, run J-Pro diagnostics, and explain maintenance per manufacturer specs to customers.

This role requires an eye for detail, accuracy in documentation, and the ability to coordinate with foremen to meet promised times. CDL and insurability are required.

Qualifications

• High school diploma or GED is required.
• One year of service experience or equivalent education/experience.
• Appropriate manufacturer training.
• Valid CDL license required.
• Driving record must be insurable by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Write up service input cards clearly and obtain customer signatures.
• Set promised times based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair orders and secure signed service input cards.
• Monitor repair progress and obtain authorization for additional work when needed.

Skills

Customer service

Education

High school diploma or GED

Tools

J-Pro Diagnostics

Job description

Rush Truck Centers, a leading network of commercial vehicle dealerships, seeks a Service Advisor to sell and schedule service work for trucks and equipment. You will gather vehicle details, perform walk-arounds, run J-Pro diagnostics, and explain maintenance per manufacturer specs to customers.

This role requires an eye for detail, accuracy in documentation, and the ability to coordinate with foremen to meet promised times. CDL and insurability are required.