Service Advisor

Rush Enterprises, Inc; Dayton (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401K

Stock purchase options

Performance incentives

Training

Advancement opportunities

Job summary

Rush Enterprises, Inc., a leader in truck and bus dealership services, is seeking a Service Advisor in Dayton, Ohio. This role involves selling and scheduling service work, ensuring customer satisfaction through vehicle inspections, and maintenance advising. Join a rewarding career with comprehensive benefits, including competitive compensation, training, and advancement opportunities.

Qualifications

• One year of service experience or equivalent education/experience.
• Valid CDL license and insurable driving record.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and vehicle diagnostics.
• Advise customers on vehicle care and maintenance.

Skills

Customer Service

Vehicle Diagnostics

Communication

Education

High school diploma or GED

Manufacturer training

Job description

Join to apply for the Service Advisor role at Rush Enterprises, Inc.

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers is the largest network of commercial vehicle dealerships across the US, representing truck and bus manufacturers such as Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection, verify vehicle information.
• Connect to J-Pro for on-the-spot vehicle diagnostics, print reports, and review service history.
• Advise customers on vehicle care and maintenance according to manufacturer’s specifications.
• Accurately document vehicle problems, verify customer information, and obtain signatures.
• Establish promised time based on shop workflow and communicate with the foreman.
• Determine customer’s payment method and obtain credit approval if necessary.
• Create repair orders and secure customer signatures.
• Monitor repair progress, communicate with customers about changes, costs, and time estimates, and obtain approvals for additional repairs.

Benefits:

• Competitive compensation and benefits, including 401K, stock purchase options, performance incentives, training, and advancement opportunities.

Basic Qualifications:

• High school diploma or GED.
• One year of service experience or equivalent education/experience.
• Manufacturer training.
• Valid CDL license and insurable driving record.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

This job posting does not limit duties to those listed; employees may be asked to perform other tasks as needed.

Pay Rate: $40,000 - $45,000 per year.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Truck Transportation