Truck Service Advisor — Growth, ESOP & Customer Impact

M&K Truck Centers; Scranton (Lackawanna County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

ESOP program

Career development

Growth opportunities

Supportive work environment

Job summary

M&K Truck Centers in Scranton, PA is seeking a Service Advisor to join our team. You will assist customers with service appointments, communicate vehicle status, and support a profitable service department.

The ideal candidate has excellent customer service, strong communication, and the ability to work with technicians. A business degree is preferred; ADP Dealer System experience is a plus; a clean driving record is required.

Qualifications

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems and computer skills; ADP Dealer System preferred but not required.
• Able and comfortable with multi-tasking.
• Possess high level of overall technical knowledge.
• Clean driving record, and must pass drug screen and background check.

Responsibilities

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, service & repair information with manufacturers’ websites.
• Sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

Skills

Customer service

Communication

Multi-tasking

Sales ethics

Teamwork

Education

Business degree

Tools

ADP Dealer System

Job description

M&K Truck Centers in Scranton, PA is seeking a Service Advisor to join our team. You will assist customers with service appointments, communicate vehicle status, and support a profitable service department.

The ideal candidate has excellent customer service, strong communication, and the ability to work with technicians. A business degree is preferred; ADP Dealer System experience is a plus; a clean driving record is required.