Service Advisor

M&K Truck Centers; Hubbard (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

ESOP program

Job summary

M&K Truck Centers in Hubbard, OH is seeking a motivated Service Advisor to join our growing, customer-focused team.

You will guide customers through service options, open/close work orders, and coordinate with technicians while maintaining CSI. A Business degree is preferred, strong communication, and prior heavy-duty dealership experience help.

We offer competitive salary of 55k-65k plus benefits and ESOP; opportunities for professional development in a supportive environment.

Qualifications

• Must have excellent customer service experience.
• Ability to work closely with vehicle repair technicians.
• Strong verbal and written communication skills.
• Proficient in dealer business systems and computer skills; ADP Dealer System preferred.

Responsibilities

• Assist customers with setting service appointments and updates on vehicle service status.
• Open and close work orders in a timely manner.
• Research vehicle recalls and service/repair information from manufacturers' sites.
• Promote and sell maintenance and repairs in a courteous, ethical manner.

Skills

Customer service

Communication

Multitasking

Dealer systems

Education

Business degree

Tools

ADP Dealer System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time INDIV CONTRIBUTOR Hubbard, OH, US

3 days ago Requisition ID: 3086

Salary Range: $55,000.00 To $65,000.00 Annually

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.

Key Responsibilities:

Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.

Open and close work orders in a timely manner.

Research vehicle recalls, service & repair information with manufacturers' websites.

Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

Job Recruitments

Must have excellent customer service experience.

Must work closely with vehicle repair technicians.

Excellent verbal and written skills.

Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.

Able and comfortable with multi- tasking.

Possess high level of overall technical knowledge.

Clean driving record, and must pass drug screen and background check.

Education

Business Degree preferred or equivalent related experience.

Experience working in a heavy duty dealership preferred.

What We Offer:

Competitive salary and benefits package, including an ESOP program.

Opportunities for professional development and growth.

A supportive and dynamic work environment.