Service Advisor – ESOP & Growth Opportunity

M&K Truck Centers; Cedar Rapids (IA); On-site; USD 33,000 - 75,000; Full time

Benefits offered by this job

ESOP program

Benefits package

Professional development opportunities

Supportive/dynamic work environment

Job summary

M&K Truck Centers, Cedar Rapids, IA, is hiring a Service Advisor to assist customers, manage service appointments, and communicate vehicle status. The role supports a profitable service department and collaborates with technicians to deliver quality repairs.

The ideal candidate has strong customer service experience, solid communication skills, and a willingness to engage in recall research and parts/service recommendations. Competitive benefits available.

Qualifications

• Excellent customer service experience is required.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written communication skills.
• Familiarity with dealer business systems; ADP Dealer System preferred but not required.
• Able to multi-task in a fast-paced setting.

Responsibilities

• Assist customers with setting service appointments and update them on status.
• Open and close work orders in a timely manner.
• Research recalls and service/repair information from manufacturers’ sites.
• Sell recommended maintenance and repairs in an ethical, courteous manner.

Education

Business degree (preferred)

Dealership experience (heavy duty)

Customer service excellence

Communication skills (verbal & written)

Computer systems familiarity (ADP Dealer System preferred)

Tools

Dealer management systems

Job description

M&K Truck Centers, Cedar Rapids, IA, is hiring a Service Advisor to assist customers, manage service appointments, and communicate vehicle status. The role supports a profitable service department and collaborates with technicians to deliver quality repairs.

The ideal candidate has strong customer service experience, solid communication skills, and a willingness to engage in recall research and parts/service recommendations. Competitive benefits available.