Service Advisor — Truck Service & Customer Satisfaction

M&K Truck Centers; Waukee (IA); On-site; USD 33,000 - 80,000; Full time

Benefits offered by this job

Competitive salary & benefits

ESOP program

Professional development opportunities

Growth-oriented environment

Job summary

M&K Truck Centers, a premier commercial truck dealership in Waukee, IA, is seeking a Service Advisor to join our team. You will assist in managing a profitable service department, drive CSI scores, and help control service activity.

The role emphasizes customer communication and repair recommendations. Responsibilities include appointment coordination, work-order management, recalls research, and recommending maintenance in a professional manner.

Qualifications

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems; ADP Dealer System preferred but not required.

Responsibilities

• Assist customers with setting service appointments, and inform them of service status.
• Open and close work orders in a timely manner.
• Research vehicle recalls and service information with manufacturers' sites.
• Sell needed vehicle maintenance and repairs in an honest, courteous and professional way.

Skills

Customer service

Verbal & written skills

Multi-tasking

Dealer systems familiarity

Technical knowledge

Team collaboration

Education

Business Degree preferred

Tools

ADP Dealer System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

30+ days ago Requisition ID: 3092

Salary Range: $33,000.00 To $80,000.00 Annually

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.

Key Responsibilities:

Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.

Open and close work orders in a timely manner.

Research vehicle recalls, service & repair information with manufacturers’ websites.

Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

Job Recruitments

Must have excellent customer service experience.

Must work closely with vehicle repair technicians.

Excellent verbal and written skills.

Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.

Able and comfortable with multi- tasking.

Possess high level of overall technical knowledge.

Clean driving record, and must pass drug screen and background check.

Ability to regularly drive a company vehicle; which is considered as a safety sensitive function with M&K.

Education

Business Degree preferred or equivalent related experience.

Experience working in a heavy duty dealership preferred.

What We Offer:

Competitive salary and benefits package, including an ESOP program.

Opportunities for professional development and growth.

A supportive and dynamic work environment.

Ready to Join Us? If you’re interested in a fulfilling career with M&K Truck Centers, apply today and take the next step in your professional journey!