Service Advisor

M&K Truck Centers; Scranton (Lackawanna County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

ESOP program

Career development

Growth opportunities

Supportive work environment

Job summary

M&K Truck Centers in Scranton, PA is seeking a Service Advisor to join our team. You will assist customers with service appointments, communicate vehicle status, and support a profitable service department.

The ideal candidate has excellent customer service, strong communication, and the ability to work with technicians. A business degree is preferred; ADP Dealer System experience is a plus; a clean driving record is required.

Qualifications

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems and computer skills; ADP Dealer System preferred but not required.
• Able and comfortable with multi-tasking.
• Possess high level of overall technical knowledge.
• Clean driving record, and must pass drug screen and background check.

Responsibilities

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, service & repair information with manufacturers’ websites.
• Sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

Skills

Customer service

Communication

Multi-tasking

Sales ethics

Teamwork

Education

Business degree

Tools

ADP Dealer System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time INDIV CONTRIBUTOR Scranton, PA, US

3 days ago Requisition ID: 3103

Salary Range: $55,000.00 To $65,000.00 Annually

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.

Key Responsibilities:

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, service & repair information with manufacturers’ websites.
• Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

Job Recruitments

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
• Able and comfortable with multi- tasking.
• Possess high level of overall technical knowledge.
• Clean driving record, and must pass drug screen and background check.

Education

• Business Degree preferred or equivalent related experience.
• Experience working in a heavy duty dealership preferred.

What We Offer:

• Competitive salary and benefits package, including an ESOP program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.