Truck Service Advisor: Growth & Benefits

Rush-Enterprises; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K

Stock Purchase

Performance incentives

Training

Advancement

Job summary

Rush Truck Centers in Charlotte, NC is seeking a Service Advisor to sell and schedule service work for our commercial truck customers. You will gather customer details, perform vehicle inspections, and create repair orders, coordinating with foremen to meet promised times.

This role offers opportunities in a growing nationwide network, with comprehensive benefits including 401K, stock purchase plans, and incentives for performance. A valid CDL and one year service experience are preferred.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

CDL license

Service experience

Education

High school diploma

GED

Job description

Rush Truck Centers in Charlotte, NC is seeking a Service Advisor to sell and schedule service work for our commercial truck customers. You will gather customer details, perform vehicle inspections, and create repair orders, coordinating with foremen to meet promised times.

This role offers opportunities in a growing nationwide network, with comprehensive benefits including 401K, stock purchase plans, and incentives for performance. A valid CDL and one year service experience are preferred.