Commercial Truck Service Advisor - Growth & Benefits

Rush Enterprises, Inc; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers in Indiana is seeking a Service Advisor to sell and schedule service work on commercial trucks and equipment.

You will gather customer details, run diagnostics, advise on maintenance per OEM specs, and create repair orders while coordinating with technicians.

The role requires customer service focus, one year of service experience, and a valid CDL license; the company offers competitive pay and benefits.

Qualifications

• High school diploma or GED.
• One year service experience or equivalent training.
• Appropriate manufacturer training.
• CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics; print report and review service history to recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Document vehicle problems accurately on service input cards and obtain customer signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval if necessary.
• Create repair orders in the business system and secure service input cards with signatures.
• Check progress of repairs and inform customers of changes in estimates or promised times; obtain authorization for additional work.

Skills

One year service experience

Customer service orientation

Manufacturer training

CDL license

Education

High school diploma or GED

CDL license

Job description

Rush Truck Centers in Indiana is seeking a Service Advisor to sell and schedule service work on commercial trucks and equipment.

You will gather customer details, run diagnostics, advise on maintenance per OEM specs, and create repair orders while coordinating with technicians.

The role requires customer service focus, one year of service experience, and a valid CDL license; the company offers competitive pay and benefits.