Truck Service Advisor: Scheduling & Customer Care

Rush Enterprises Inc.; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K plan

Stock purchase program

Performance incentives

Job summary

Rush Truck Centers in Charlotte is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather customer details, inspect vehicles, write up problems, and coordinate with the shop to provide accurate estimates.

The role requires a high school diploma or GED, one year of service experience, manufacturer training, and a valid CDL. Competitive pay with 401(k) and stock purchase benefits.

Qualifications

• High school diploma or GED is required.
• One year service experience or equivalent education/experience.
• Manufacturer training relevant to vehicle service is required.
• A valid CDL license is required.
• Driving record must be insurable by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform diagnostics, print report, refer to service history, and recommend additional needed service.
• Advise customers on care of their vehicles and maintenance per manufacturer specifications.
• Write up customer vehicle problems on a service input card, verify information, and obtain signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if necessary.
• Create repair order in the system and secure repair order jacket with signatures.
• Check progress, inform customers of changes in estimates or time, and obtain authorization for additional repairs.

Education

High school diploma or GED

One year service experience; or equivalent

Appropriate manufacturer training

Valid CDL license

Driving record acceptable to carrier

Job description

Rush Truck Centers in Charlotte is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather customer details, inspect vehicles, write up problems, and coordinate with the shop to provide accurate estimates.

The role requires a high school diploma or GED, one year of service experience, manufacturer training, and a valid CDL. Competitive pay with 401(k) and stock purchase benefits.