Truck Service Advisor: Growth, 401K & Stock Purchase

Rush-Enterprises; Topeka (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401K plan

Stock purchase program

Performance incentives

Training and advancement

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather diagnostics, explain maintenance per manufacturer specs, and manage repair orders with customers and foremen.

The role requires a high school diploma or GED, 1 year service experience or equivalent, and a valid CDL. The company offers compensation and advancement opportunities within a large nationwide network.

Qualifications

• High school diploma or GED required.
• One year service experience or equivalent education is preferred.
• Appropriate manufacturer training required.
• Valid CDL license required.
• Driving record must be insurable by company carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics; print report and check service history.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Write up problems clearly on a service input card and obtain customer signatures.
• Set promised time based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair orders and secure documents with customer signatures.
• Monitor repair progress and communicate changes in estimates or timeframes to customers.

Skills

One year service experience

Manufacturer training

CDL license

Education

High school diploma or GED

CDL training or certificate

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather diagnostics, explain maintenance per manufacturer specs, and manage repair orders with customers and foremen.

The role requires a high school diploma or GED, 1 year service experience or equivalent, and a valid CDL. The company offers compensation and advancement opportunities within a large nationwide network.