Truck Service Advisor | Drive Repairs & Customer Wins

Rush Enterprises, Inc; Irving (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401K and stock purchase

Incentives for performance

Training and advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor in Irving, TX to sell and schedule service work for commercial trucks and equipment. The role includes vehicle inspections, diagnostics via J-Pro, and coordinating with the shop and customers to ensure timely, cost-effective repairs.

Responsibilities include gathering customer details, preparing repair orders, communicating estimates, and securing approvals. A CDL and previous service experience are preferred. Equal opportunity employer.

Qualifications

• High school diploma or GED required; relevant service experience preferred.
• At least 1 year service experience or equivalent education.
• Manufacturer training and valid CDL license required.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspections and verify vehicle information.
• Connect to J-Pro for on-the-spot diagnostics and print reports.
• Advise customers on vehicle care per manufacturer specifications.
• Write up service input cards with customer signatures and verify information.
• Establish promised times and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair orders and secure documentation.
• Monitor progress and obtain authorization for any additional repairs.

Skills

Customer service

Communication

Problem solving

Education

High school diploma / GED

Tools

J-Pro diagnostics

Job description

Rush Truck Centers is seeking a Service Advisor in Irving, TX to sell and schedule service work for commercial trucks and equipment. The role includes vehicle inspections, diagnostics via J-Pro, and coordinating with the shop and customers to ensure timely, cost-effective repairs.

Responsibilities include gathering customer details, preparing repair orders, communicating estimates, and securing approvals. A CDL and previous service experience are preferred. Equal opportunity employer.