Truck Service Advisor | Diagnose, Schedule & Drive Growth

Rush Enterprises, Inc.; Irving (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401K

Stock purchase program

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers in Irving, TX is seeking a Service Advisor to sell and schedule necessary service work for commercial trucks and equipment. You will gather customer needs, perform inspections, diagnose on-site using J-Pro, and prepare clear service inputs for repairs.

You’ll manage estimates, timing, and approvals with customers and foremen. The role emphasizes clear communication, adherence to manufacturer specifications, and maintaining customer relationships.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Education

High school diploma or GED

Tools

CDL license

Job description

Rush Truck Centers in Irving, TX is seeking a Service Advisor to sell and schedule necessary service work for commercial trucks and equipment. You will gather customer needs, perform inspections, diagnose on-site using J-Pro, and prepare clear service inputs for repairs.

You’ll manage estimates, timing, and approvals with customers and foremen. The role emphasizes clear communication, adherence to manufacturer specifications, and maintaining customer relationships.