Truck Service Advisor & Diagnostics Specialist

Dobbs Peterbilt; Yakima (WA); Hybrid; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical and dental insurance

Paid time off

Zusammenfassung

Dobbs Truck Group in Yakima, WA is seeking an Administrative Support specialist for the Service Department. The role focuses on initiating and processing repair service requests and providing desk-side support to technicians and customers.

Responsibilities include collecting customer details, creating repair orders in Decisiv, coordinating with foremen, and communicating estimates and timelines to customers while maintaining accurate records and ensuring smooth service operations.

Qualifikationen

• High school diploma or GED; 1 year of related experience preferred.
• Strong organization, communication, and customer service skills.
• Proficient in MS Excel, Word, Outlook; basic data entry.
• Ability to read and interpret repair orders and invoices.

Aufgaben

• Collect customer details and verify service requests.
• Create repair orders and update customers on status.
• Coordinate with shop foreman and parts to schedule service.
• Explain estimates and obtain authorization for additional work.
• Maintain accurate records in Decisiv and related systems.

Kenntnisse

Customer service

Communication

Data entry

Teamwork

Attention to detail

Ausbildung

High school diploma or GED

Tools

Decisiv

MS Excel

MS Word

MS Outlook

Jobbeschreibung

Dobbs Truck Group in Yakima, WA is seeking an Administrative Support specialist for the Service Department. The role focuses on initiating and processing repair service requests and providing desk-side support to technicians and customers.

Responsibilities include collecting customer details, creating repair orders in Decisiv, coordinating with foremen, and communicating estimates and timelines to customers while maintaining accurate records and ensuring smooth service operations.