Truck Service Advisor: Diagnose, Coordinate & Delight Customers

Dobbs Peterbilt; Jackson (MS); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Dobbs Truck Group in Jackson, MS is seeking an entry-level Administrative Support specialist for the Service Department. You will initiate and process repair service requests, write up service orders, verify customer information, and communicate with customers about estimates and timelines.

Ideal candidates are 18+, with a high school diploma or GED, or 1 year of work experience, and have basic Excel, Word, and Outlook skills. We value reliability, teamwork, and clear communication.

Qualifications

• 18 years of age.
• High school diploma, GED, or 1 year of work experience.
• Commitment and desire to learn medium and heavy-duty truck repair trade.
• Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
• Strong organization, customer service, and communication skills.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.
• Dependable team player with a positive attitude.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walkaround inspections and verify vehicle information.
• Perform on-the-spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Time management

Adaptability

Education

High school diploma / GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Dobbs Truck Group in Jackson, MS is seeking an entry-level Administrative Support specialist for the Service Department. You will initiate and process repair service requests, write up service orders, verify customer information, and communicate with customers about estimates and timelines.

Ideal candidates are 18+, with a high school diploma or GED, or 1 year of work experience, and have basic Excel, Word, and Outlook skills. We value reliability, teamwork, and clear communication.