Heavy-Duty Service Coordinator & Customer Advocate

Dobbs Peterbilt; Pasco (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid sick leave

Life insurance

Long-term disability

Job summary

Dobbs Truck Group is seeking a detail-oriented administrative assistant to support the Service Department in initiating and processing repair requests and handling customer communications. The role includes vehicle inspections, diagnostics review, and accurate creation of repair orders in Decisiv, with signatures and proper approvals needed.

Responsibilities involve communicating promised times, assisting with payment methods, and coordinating with foremen while maintaining alignment with

Qualifications

• 18 years of age.
• High school graduate, GED, or 1 year of work experience.
• Commitment and desire to learn medium and heavy-duty truck repair trade.
• Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
• Strong organization, customer service, and communication skills.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.
• Dependable team player with a positive attitude.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walk around inspections and verify vehicle information.
• Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Organization

Teamwork

Figure calculation

Write detailed work orders

Public speaking

Education

High school diploma or GED, or 1 year of work experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Dobbs Truck Group is seeking a detail-oriented administrative assistant to support the Service Department in initiating and processing repair requests and handling customer communications. The role includes vehicle inspections, diagnostics review, and accurate creation of repair orders in Decisiv, with signatures and proper approvals needed.

Responsibilities involve communicating promised times, assisting with payment methods, and coordinating with foremen while maintaining alignment with