Truck Service Advisor - Customer Care & Diagnostics

Dobbs-Truck-Group-; Pearl (MS); Vor Ort; USD 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid sick leave

Long-term disability

Life insurance

Zusammenfassung

The Dobbs Truck Group in Pearl, MS, is seeking a Service Department Administrative Support professional to initiate and process repair service requests and provide administrative assistance to the service team.

You will collect customer details, verify information, and document issues; coordinate with foremen on promised times; assist with payment approvals and repair orders; and help ensure smooth day-to-day shop operations while upholding the company’s commitment to quality and customer

Qualifikationen

• Must be at least 18 years old.
• High school diploma or GED, or 1 year of work experience.
• Commitment to learn medium and heavy-duty truck repair.
• Ability to calculate figures and write detailed work orders.
• Strong organization, customer service, and communication skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Dependable team player with a positive attitude.

Aufgaben

• Collect details on customer complaints and expectations.
• Perform vehicle walk around inspections and verify vehicle information.
• Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Kenntnisse

Customer service

Communication skills

Organization

Team player

Attention to detail

Problem solving

Ausbildung

High school diploma or GED

1 year of work experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

The Dobbs Truck Group in Pearl, MS, is seeking a Service Department Administrative Support professional to initiate and process repair service requests and provide administrative assistance to the service team.

You will collect customer details, verify information, and document issues; coordinate with foremen on promised times; assist with payment approvals and repair orders; and help ensure smooth day-to-day shop operations while upholding the company’s commitment to quality and customer