Truck Service Advisor: Diagnostics & Customer Care

Rush Enterprises, Inc; Scott (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Performance incentives

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work on commercial trucks and equipment in the dealership service department. Responsibilities include gathering customer details, performing vehicle walk around inspections, connecting to J-Pro for diagnostics, advising customers on maintenance per manufacturer\'s specifications, and creating repair orders with signatures.

Basic qualifications: high school diploma or GED, one year of service experience or

Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company's carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
• Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer's method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Education

High School Diploma or GED

Valid CDL license

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work on commercial trucks and equipment in the dealership service department. Responsibilities include gathering customer details, performing vehicle walk around inspections, connecting to J-Pro for diagnostics, advising customers on maintenance per manufacturer\'s specifications, and creating repair orders with signatures.

Basic qualifications: high school diploma or GED, one year of service experience or