Truck Service Advisor - Diagnostics, Scheduling & Growth

Rush-Enterprises; Scott (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K and stock purchase

Incentives for performance

Training and advancement opportunities

Culture that rewards excellence

Job summary

Rush-Enterprises is seeking a Service Advisor for its Rush Truck Centers network to sell and schedule service work on commercial trucks and equipment. The role involves diagnosing on the spot with J-Pro, writing repair orders, and coordinating with the shop to ensure timely delivery.

A CDL and prior service experience are required, with opportunities for advancement within a large dealership network. We offer competitive pay in the USD 40,000–55,000 range, benefits, training, and a path for

Qualifications

• High school diploma or GED is required.
• At least one year of service experience or equivalent.
• Manufacturer training is required.
• A valid CDL license is required and insurability is needed.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify information.
• Connect to J-Pro and diagnose on the spot; print report and refer to service history.
• Advise customers on vehicle care per manufacturer specifications.
• Write up service input card with customer details and obtain signatures.
• Establish a promised time based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if necessary.
• Create repair order and secure documents with customer signatures.
• Monitor progress and inform customers of changes in estimates or times and obtain authorization for further work.

Education

High school diploma or GED

CDL license

Manufacturer training

Job description

Rush-Enterprises is seeking a Service Advisor for its Rush Truck Centers network to sell and schedule service work on commercial trucks and equipment. The role involves diagnosing on the spot with J-Pro, writing repair orders, and coordinating with the shop to ensure timely delivery.

A CDL and prior service experience are required, with opportunities for advancement within a large dealership network. We offer competitive pay in the USD 40,000–55,000 range, benefits, training, and a path for