Truck Service Advisor: Customer & Repairs Leader

Priority Dispatch Corp.; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition assistance

Employee stock ownership plan

Job summary

Bruckner Truck & Equipment is seeking a customer-focused service writer for our Irving, Texas location. You will greet customers, identify their repair needs, and initiate the write up process to drive accurate repair orders.

The role requires determining warranty coverage, documenting payment arrangements, and coordinating with the service team to ensure timely, quality work while maintaining a safety-conscious approach.

Qualifications

• Must have strong customer service skills.
• Ability to communicate clearly with customers and technicians.
• Capable of gathering and conveying repair details accurately.

Responsibilities

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Assist with obtaining approvals, preparing estimates and booking service tickets.
• Serve as liaison between Service Department and customers.

Skills

Customer service

Communication skills

Interpersonal skills

Job description

Bruckner Truck & Equipment is seeking a customer-focused service writer for our Irving, Texas location. You will greet customers, identify their repair needs, and initiate the write up process to drive accurate repair orders.

The role requires determining warranty coverage, documenting payment arrangements, and coordinating with the service team to ensure timely, quality work while maintaining a safety-conscious approach.