Truck Service Advisor

Priority Dispatch Corp.; Lubbock (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation plans

Paid time off & holidays

Health, dental, and vision plans

401(k) with profit-sharing

Tuition assistance

Employee stock ownership

Disability and life insurance

Internal promotion opportunities

Flexible spending account

Health club reimbursement

Family and team oriented environment

Employee referral bonus

Training & development

Job summary

Bruckner Truck & Equipment is seeking a Service Writer to greet customers, capture their repair needs, and relay information to the repair order. The role involves documenting warranty coverage, opening campaigns, and obtaining approvals for estimates to close service tickets.

This safety-sensitive position requires strong communication with customers, vendors, and co-workers. Flexible schedule and ongoing training are offered as part of a growth-focused team.

Qualifications

• Good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.

Responsibilities

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Provide supporting documents to determine warranty coverage and open campaigns.
• Acquire customer approvals, provide estimates, book & close all service tickets.
• Assist with closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the Liaison between the Service Department and the customer.

Skills

Customer service

Communication

Problem solving

Job description

Bruckner Truck & Equipment is seeking a Service Writer to greet customers, capture their repair needs, and relay information to the repair order. The role involves documenting warranty coverage, opening campaigns, and obtaining approvals for estimates to close service tickets.

This safety-sensitive position requires strong communication with customers, vendors, and co-workers. Flexible schedule and ongoing training are offered as part of a growth-focused team.