Service Operations Lead — Truck Shop

Priority Dispatch Corp.; Fort Worth (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation plans

PTO and holidays

Health, dental, and vision plans

401(k) and profit sharing

Tuition assistance program

Employee stock ownership

Training and development

Disability and life insurance

Internal promotion opportunities

Drug-free workplace

Job summary

Bruckner Truck & Equipment is seeking a skilled technician to oversee service operations at our Fort Worth locations. The role covers scheduling, shop workflow, parts and labor accuracy, and strong customer communication for billable services.

You will guide a team of technicians, ensure safety and compliance, and support diagnostics with leading programs and OEM tools. Ideal candidates hold a Class B CDL, brake certification, and proficiency with diagnostic software and TDP applications.

Qualifications

• Valid Class B CDL license is required.
• FMCSA brake certification or equivalent credential.
• Proficient with diagnostic programs (PTT, Insite, Bendix, Allison).
• Proficient with TDP applications (Impact, Vin View, UCHP).
• Solid understanding of Mack/Volvo/Cummins warranty schedules.
• Familiar with Enrich program and inventory management.
• Tier 1 technician qualifications/skill level.

Responsibilities

• Oversee and schedule service operations including routine services, breakdowns, and after-hours calls.
• Perform daily lot checks to optimize shop workflow and keep yard organized.
• Close and approve technician work orders; ensure correct parts, accurate labor, and notes.
• Communicate with customers on billable items; obtain POs and provide estimates.
• Assign work to technicians based on skill and efficiency; keep team motivated.
• Ensure shop environment and tools comply with safety standards; assist safety inspections.
• Provide diagnostic guidance and technical support to technicians.
• Pickup and delivery of units/parts; visit customer/vendor sites as needed.
• Keep upper management updated on operations; coordinate with Sales/Operations.
• Conduct routine inventory audits/cycle counts as required.
• Perform repairs in shop; fill in as Tier 1 Tech if necessary.
• Handle other assignments as required by management.

Job description

Bruckner Truck & Equipment is seeking a skilled technician to oversee service operations at our Fort Worth locations. The role covers scheduling, shop workflow, parts and labor accuracy, and strong customer communication for billable services.

You will guide a team of technicians, ensure safety and compliance, and support diagnostics with leading programs and OEM tools. Ideal candidates hold a Class B CDL, brake certification, and proficiency with diagnostic software and TDP applications.