Customer Service Advisor — Grow in Truck Service & Training

Socket.dev; Dallas (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Premier Truck Group is hiring a Service Advisor Customer Service Representative to handle service calls, quotes, and repair orders at our Dallas location. Two years in customer service within a vehicle environment is required. IND-SERVICE designation applies. We are an equal opportunity employer.

This role supports shop supervision, coordinates technicians, and ensures quality service from intake to completion. Join us for a structured role with growth opportunities.

Qualifications

• Minimum of 2 years' experience in Customer Service Relations and vehicle environment.
• Education: High school diploma or GED is required.
• IND-SERVICE

Responsibilities

• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
• Open Repair Orders and close Repair Orders in times of customer/service overflow.
• Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs.
• Monitor job progress and keep customer updated.
• Assist service technicians in identifying opportunities to Up-Sell.
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
• Inspect each departing job for quality and cleanliness.
• Finalizes paperwork upon completion of work and at end of shift.
• Check all cash schedules daily.
• Assist Shop Supervisor daily.
• Promote good housekeeping and safe work practices.
• Perform all other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Premier Truck Group is hiring a Service Advisor Customer Service Representative to handle service calls, quotes, and repair orders at our Dallas location. Two years in customer service within a vehicle environment is required. IND-SERVICE designation applies. We are an equal opportunity employer.

This role supports shop supervision, coordinates technicians, and ensures quality service from intake to completion. Join us for a structured role with growth opportunities.