BTE Body - Service Writer - Irving, TX

Bruckner's Truck & Equipment; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation Plans

Paid Time Off and Holidays

Excellent health, dental, and vision plans

401(k) and Profit-Sharing Plan

Tuition Assistance Program

Employee Stock Ownership

Technician Student Loan Reimbursement Program

Disability and Life Insurance

Internal Promotion Opportunities

Flexible Spending Account

Health Club Reimbursement

Family and Team Oriented Environment

Employee Referral Bonus

Engaging and Challenging Assignments

Job summary

Bruckner's Truck & Equipment, located in Irving, Texas, is seeking an individual with strong communication skills for a role involving customer interactions and service ticket management. The position requires greeting customers, accurately documenting their needs, and managing service requests effectively.

Applicants must be able to perform physical tasks, such as lifting and climbing around vehicles, and maintain a professional appearance. A safety-sensitive environment necessitates pre-employment testing for marijuana and other substances.

Qualifications

• Good communication skills with customers, vendors, and co-workers.
• Ability to lift 50 pounds to the waist and 25 pounds to the shoulder.

Responsibilities

• Greet customers and initiate the write-up process.
• Document customer needs and information accurately.
• Provide estimates and assist in closing service tickets.

Skills

Communication skills

Customer interaction

Job description

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

SUMMARY OF DUTIES:

Greet customers and initiate the write up process. Determine the customer’s needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.

MARGINAL TASKS:

Must be willing to do other miscellaneous tasks as required by and related to the business.

SPECIAL REQUIREMENTS:

• Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
• This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.

PHYSICAL REQUIREMENTS:

Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.