Trilingual Call Center Specialist (EN/ES/PT) Tech Support

Cinemark USA, Inc.; Frisco (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee Discounts

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. in Frisco, TX seeks a customer support professional to provide tri-lingual assistance (English/Spanish/Portuguese) across multiple platforms. You will diagnose issues, collaborate with vendors, and ensure timely solutions while supporting 14 countries daily.

The role requires analytical and communication strengths, a proactive mindset, and familiarity with Windows/Linux, MS Word/Outlook. Availability for evenings, holidays, and weekends is expected.

Qualifications

• Trilingual (English/Spanish/Portuguese) required.
• Strong analytical and communication skills.
• 1+ year in a call center environment is a plus.
• Proficient with Windows OS and Linux OS environments.
• Must be available to work a flexible schedule including evenings, holidays and weekends.

Responsibilities

• Provide trilingual support to 14 countries 7 days a week, and 365 days a year.
• Work closely with part vendors to analyze, diagnose, and replace parts as needed.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Identify and communicate effectively with various departments of the organization.
• Multi-task using various software platforms.
• Demonstrates initiative, problem solving ability, adaptability and flexibility.
• Maintain performance objectives such as attendance and Key Performance Indicators.
• Perform other duties as required and assigned by Supervisor and upper management.

Skills

Trilingual Eng/Sp/Port

Analytical skills

Communication skills

Call center experience

Tools

Windows OS

Linux OS

MS Word

MS Outlook

Job description

Cinemark USA, Inc. in Frisco, TX seeks a customer support professional to provide tri-lingual assistance (English/Spanish/Portuguese) across multiple platforms. You will diagnose issues, collaborate with vendors, and ensure timely solutions while supporting 14 countries daily.

The role requires analytical and communication strengths, a proactive mindset, and familiarity with Windows/Linux, MS Word/Outlook. Availability for evenings, holidays, and weekends is expected.