Bilingual Tech Support Specialist — Fast-Paced Help Desk

Panasonic Avionics Corporation; Leawood (KS); On-site; USD 23,419 - 27,552; Full time

Job summary

Panasonic Connect North America Professional Services is seeking a Technical Contact Center Agent to be the first point of contact for our Panasonic Connect customer base. You will resolve customer issues via calls, chats or email, provide exemplary service, and document interactions in ticketing systems.

Requirements include at least one year in a call center, bilingual English/Spanish and English/Portuguese desirable, basic PC skills, knowledge of electronics or display tech, and ability to

Qualifications

• Minimum one year call center experience or equivalent in a customer service environment.
• Bilingual English/Spanish and Bilingual English/Portuguese skills desirable.
• Knowledge of projector or professional display operations preferred.
• Basic knowledge of PC computer operations systems, networking, and peripheral devices; such as Microsoft Word, Excel and Power Point.
• Fundamental understanding of electronics required.
• Ability to read and understand technical documents and manuals.
• Ability to work in a diverse, team-based environment.
• Ability to work independently with limited guidance.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

Responsibilities

• Provide exemplary customer service to internal and external customers
• Provide support for product specific incoming calls, chats and emails
• Demonstrate timely and efficient resolution of customer contacts
• Exercise empowerment within guidelines when accommodating customers
• Evaluate, research and elevate as appropriate for skill level
• Support customer requests for general inquiries and route as appropriate
• Accurately document customer contacts within product-specific ticketing systems
• Demonstrate efficient and appropriate use of resources
• Demonstrate knowledge and ability to learn new products and product types
• Other duties as assigned

Skills

Call center experience

EN/ES bilingual

EN/PT bilingual

Reading technical docs

PC basics (Word, Excel, PowerPoint)

Electronics knowledge

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Panasonic Connect North America Professional Services is seeking a Technical Contact Center Agent to be the first point of contact for our Panasonic Connect customer base. You will resolve customer issues via calls, chats or email, provide exemplary service, and document interactions in ticketing systems.

Requirements include at least one year in a call center, bilingual English/Spanish and English/Portuguese desirable, basic PC skills, knowledge of electronics or display tech, and ability to