Trilingual Tech Support Specialist

Cinemark; Frisco (TX); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Job summary

Cinemark is seeking a Theater Technology Support Specialist to provide industry-leading support by phone, email, and ticketing systems for our end users. You will diagnose issues, document symptoms for escalation, and maintain knowledge of Cinemark products to offer accurate solutions.

The role requires tri-lingual能力, strong analytical skills, and a flexible schedule that may include evenings, holidays, and weekends. Join a global cinema team with growth opportunities and comprehensive benefits.

Qualifications

• Trilingual (English/Spanish/Portuguese) is required.
• Strong analytical and troubleshooting skills.
• Experience in a call center environment is a plus.
• Good written and verbal communication skills.

Responsibilities

• Provide triage and end-user support via phone, email, and tracking systems.
• Log symptoms accurately and escalate complex issues.
• Stay current on product knowledge to deliver accurate solutions.
• Collaborate with other departments and vendors as needed.
• Maintain performance metrics and work across multiple software platforms.

Skills

Trilingual (English/Spanish/Portuguese

Analytical skills

Troubleshooting

Customer service

Call center experience

Tools

Windows OS

Linux OS

MS Word

MS Outlook

Job description

Cinemark is seeking a Theater Technology Support Specialist to provide industry-leading support by phone, email, and ticketing systems for our end users. You will diagnose issues, document symptoms for escalation, and maintain knowledge of Cinemark products to offer accurate solutions.

The role requires tri-lingual能力, strong analytical skills, and a flexible schedule that may include evenings, holidays, and weekends. Join a global cinema team with growth opportunities and comprehensive benefits.