Trilingual Call Center Representative - Hybrid

Cinemark USA, Inc.; Frisco (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee Discounts

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. in Frisco, TX seeks a customer support professional to provide tri-lingual assistance (English/Spanish/Portuguese) across multiple platforms. You will diagnose issues, collaborate with vendors, and ensure timely solutions while supporting 14 countries daily.

The role requires analytical and communication strengths, a proactive mindset, and familiarity with Windows/Linux, MS Word/Outlook. Availability for evenings, holidays, and weekends is expected.

Qualifications

• Trilingual (English/Spanish/Portuguese) required.
• Strong analytical and communication skills.
• 1+ year in a call center environment is a plus.
• Proficient with Windows OS and Linux OS environments.
• Must be available to work a flexible schedule including evenings, holidays and weekends.

Responsibilities

• Provide trilingual support to 14 countries 7 days a week, and 365 days a year.
• Work closely with part vendors to analyze, diagnose, and replace parts as needed.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Identify and communicate effectively with various departments of the organization.
• Multi-task using various software platforms.
• Demonstrates initiative, problem solving ability, adaptability and flexibility.
• Maintain performance objectives such as attendance and Key Performance Indicators.
• Perform other duties as required and assigned by Supervisor and upper management.

Skills

Trilingual Eng/Sp/Port

Analytical skills

Communication skills

Call center experience

Tools

Windows OS

Linux OS

MS Word

MS Outlook

Job description

Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary

In collaboration with the overall Theater Technology team, the role will provide industry-leading support via phone, email and tracking software for our end user's technical problems and service requests. The ideal candidate will have a proven track-record of strong analytical and troubleshooting skills.

Eligible for a Sign On Bonus of $2,500 when hired! Eligible for Relocation Assistance* - U.S. based only

Responsibilities

• Provide trilingual support to 14 countries 7 days a week, and 365 days a year
• Work closely with part vendors to analyze, diagnose, and replace parts as needed
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Identify and communicate effectively with various departments of the organization.
• Multi-task using various software platform.
• Demonstrates initiative, problem solving ability, adaptability and flexibility.
• Maintain performance objectives such as attendance and Key Performance Indicators.
• Perform other duties as required and assigned by Supervisor and upper management.

Requirements

• Trilingual (English/Spanish/Portuguese) is required
• A positive, resilient, and self-directed attitude - interested in "figuring out" solutions
• Critical thinking and exceptional analytical skills
• Excellent oral/written communication skills
• Theater operation knowledge and experience is an asset
• 1+ year(s) in a call center environment is a plus
• Basic knowledge of Windows OS and Linux OS environments.
• Must have intermediate level of experience in email usage, MS Word, and MS Outlook.
• Must be available to work a flexible schedule that may include evenings, holidays and weekends

Benefits

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*
• *Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER

This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cinemark is an Equal Opportunity Employer.