Bilingual Digital Cinema Support Specialist

Cinemark; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark is looking for a Bilingual Digital Cinema Call Center Representative to provide technical support for our digital cinema systems. The role involves delivering bilingual assistance, diagnosing issues, and collaborating with vendor partners. Ideal candidates will have strong communication skills and a passion for problem-solving.

This position offers benefits such as employee discounts, 401(k) matching, and growth opportunities. Flexibility for evening and weekend shifts is required.

Qualifications

• 1+ year experience in a call-center environment preferred.
• Knowledge of theatre operations is a plus.
• Flexible availability, including evenings, holidays, and weekends.

Responsibilities

• Deliver bilingual support 7 days a week, 365 days a year.
• Answer inbound calls promptly and resolve inquiries according to guidelines.
• Diagnose and resolve incident tickets; escalate to Tier 2 support when necessary.

Skills

Bilingual proficiency (English/Spanish or English/Portuguese)

Critical thinking

Analytical skills

Excellent communication skills

Problem-solving skills

Tools

Windows OS

Linux OS

MS Word

MS Outlook

Job description

Cinemark is looking for a Bilingual Digital Cinema Call Center Representative to provide technical support for our digital cinema systems. The role involves delivering bilingual assistance, diagnosing issues, and collaborating with vendor partners. Ideal candidates will have strong communication skills and a passion for problem-solving.

This position offers benefits such as employee discounts, 401(k) matching, and growth opportunities. Flexibility for evening and weekend shifts is required.