Bilingual Digital Cinema Tech Support Specialist

Cinemark USA, Inc.; Frisco (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Health Benefits

Paid Time Off

Free Movies

Job summary

Cinemark USA, Inc. is seeking a Bilingual Digital Cinema Call Center Representative to deliver first-level technical support for digital cinema and theatre systems across Cinemark locations in the US.

The role uses diagnostic tools to identify, troubleshoot, and resolve issues within a three-tier support model. You will provide bilingual support (English/Spanish or English/Portuguese), handle incident tickets, escalate when needed, collaborate with vendors, and maintain KPI-driven performance

Qualifications

• Bilingual proficiency in English and another language (Spanish or Portuguese) required.
• Strong problem-solving and analytical abilities; able to diagnose issues quickly.
• Clear, professional communication and written skills.
• Familiarity with theatre operations is a plus.

Responsibilities

• Deliver bilingual support (English/Spanish or English/Portuguese) 7 days a week.
• Answer inbound calls and resolve inquiries per guidelines.
• Diagnose and resolve incident tickets; escalate to Tier 2 when needed.
• Collaborate with vendors to diagnose, replace components, and document solutions.
• Maintain KPI performance and communicate across departments.

Skills

Bilingual English/Spanish

Problem solving

Critical thinking

Communication skills

Theatre operations

Tools

Windows OS

Linux OS

MS Word

MS Outlook

Job description

Cinemark USA, Inc. is seeking a Bilingual Digital Cinema Call Center Representative to deliver first-level technical support for digital cinema and theatre systems across Cinemark locations in the US.

The role uses diagnostic tools to identify, troubleshoot, and resolve issues within a three-tier support model. You will provide bilingual support (English/Spanish or English/Portuguese), handle incident tickets, escalate when needed, collaborate with vendors, and maintain KPI-driven performance