Trilingual Call Center Representative - Hybrid

Cinemark; Frisco (TX); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Job summary

Cinemark is seeking a Theater Technology Support Specialist to provide industry-leading support by phone, email, and ticketing systems for our end users. You will diagnose issues, document symptoms for escalation, and maintain knowledge of Cinemark products to offer accurate solutions.

The role requires tri-lingual能力, strong analytical skills, and a flexible schedule that may include evenings, holidays, and weekends. Join a global cinema team with growth opportunities and comprehensive benefits.

Qualifications

• Trilingual (English/Spanish/Portuguese) is required.
• Strong analytical and troubleshooting skills.
• Experience in a call center environment is a plus.
• Good written and verbal communication skills.

Responsibilities

• Provide triage and end-user support via phone, email, and tracking systems.
• Log symptoms accurately and escalate complex issues.
• Stay current on product knowledge to deliver accurate solutions.
• Collaborate with other departments and vendors as needed.
• Maintain performance metrics and work across multiple software platforms.

Skills

Trilingual (English/Spanish/Portuguese

Analytical skills

Troubleshooting

Customer service

Call center experience

Tools

Windows OS

Linux OS

MS Word

MS Outlook

Job description

Join Our Team

As part of our Cinemark Universe, you’ll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we’re truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary:

In collaboration with the overall Theater Technology team, the role will provide industry-leading support via phone, email and tracking software for our end user’s technical problems and service requests. The ideal candidate will have a proven track-record of strong analytical and troubleshooting skills. Key areas of responsibility will include the ability to accurately record problem symptoms and information for escalation of the more complex problems to higher-level support. The person in this role must also maintain knowledge of relevant products to provide accurate solutions and will act as representative of the Theater Technology team to our customers and vendors.

Responsibilities** : **

• Provide trilingual support to 14 countries 7 days a week, and 365 days a year
• Work closely with part vendors to analyze, diagnose, and replace parts as needed
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Identify and communicate effectively with various departments of the organization.
• Multi-task using various software platform.
• Demonstrates initiative, problem solving ability, adaptability and flexibility.
• Maintain performance objectives such as attendance and Key Performance Indicators.
• Perform other duties as required and assigned by Supervisor and upper management.

Requirements:

• Trilingual (English/Spanish/Portuguese) is required
• A positive, resilient, and self-directed attitude – interested in “figuring out” solutions
• Critical thinking and exceptional analytical skills
• Excellent oral/written communication skills
• Theater operation knowledge and experience is an asset
• 1+ year(s) in a call center environment is a plus
• Basic knowledge of Windows OS and Linux OS environments.
• Must have intermediate level of experience in email usage, MS Word, and MS Outlook.
• Must be available to work a flexible schedule that may include evenings, holidays and weekends

Eligible for a Sign On Bonus of $2,500 when hired!

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*

*Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer