Bilingual (Portuguese) Digital Cinema Call Center Representative

Cinemark; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark is looking for a Bilingual Digital Cinema Call Center Representative to provide technical support for our digital cinema systems. The role involves delivering bilingual assistance, diagnosing issues, and collaborating with vendor partners. Ideal candidates will have strong communication skills and a passion for problem-solving.

This position offers benefits such as employee discounts, 401(k) matching, and growth opportunities. Flexibility for evening and weekend shifts is required.

Qualifications

• 1+ year experience in a call-center environment preferred.
• Knowledge of theatre operations is a plus.
• Flexible availability, including evenings, holidays, and weekends.

Responsibilities

• Deliver bilingual support 7 days a week, 365 days a year.
• Answer inbound calls promptly and resolve inquiries according to guidelines.
• Diagnose and resolve incident tickets; escalate to Tier 2 support when necessary.

Skills

Bilingual proficiency (English/Spanish or English/Portuguese)

Critical thinking

Analytical skills

Excellent communication skills

Problem-solving skills

Tools

Windows OS

Linux OS

MS Word

MS Outlook

Job description

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With more than 500 theatres and nearly 6,000 screens, we are truly a global presence of 20,000 movie lovers working together to create unforgettable experiences.

Role Summary

The Bilingual Digital Cinema Call Center Representative acts as first‑level technical support for digital cinema and theatre systems equipment for all Cinemark locations within the US, and/or Brazil/Latin America. This role supports digital projectors, integrated systems (sound and servers), applies diagnostic techniques, and utilizes multiple support tools to identify, troubleshoot, and resolve technical issues. The position operates within a structured three‑tier support model.

Responsibilities

• Deliver bilingual support (English/Spanish or English/Portuguese) 7 days a week, 365 days a year.
• Answer inbound calls promptly and resolve inquiries or concerns according to established guidelines.
• Diagnose and resolve incident tickets; Escalate to Tier 2 support when necessary.
• Collaborate with vendor partners to analyze, diagnose, and replace components as needed.
• Clarify issues, research solutions, and implement fixes; escalated unresolved problems appropriately.
• Communicate effectively with multiple departments across the organization.
• Multi‑task using various software platforms and tools.
• Demonstrate initiative, adaptability, and strong problem‑solving skills.
• Maintain performance objectives, including attendance and Key Performance Indicators (KPIs).
• Perform additional duties as assigned by supervisors or management.

Requirements

• Bilingual proficiency (English/Spanish or English/Portuguese) required.
• Positive, resilient, and self‑directed attitude with a strong interest in problem solving.
• Critical thinking and exceptional analytical skills.
• Excellent oral and written communication skills.
• Knowledge of theatre operations is a plus.
• 1+ year experience in a call‑center environment preferred.
• Basic knowledge of Windows OS and Linux OS environments.
• Intermediate proficiency in email usage, MS Word, and MS Outlook.
• Flexible availability, including evenings, holidays, and weekends.

Benefits Available

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*
• Benefits may vary by career category, so be sure to check the specific details on our career site.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer.