Treatment Coordinator

Smile Brookline: Sara Stock DDS; Brookline (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off

Employee discounts

Opportunity for advancement

Job summary

Smile Brookline seeks a talented Patient Coordinator to drive growth and provide concierge-level service to patients. The role blends front-office communication, scheduling, payment collection, and insurance coordination in a patient-centered dental practice.

You will reactivate past patients, convert prospects, present financing options, and help advance treatment plans while encouraging online reviews and referrals as part of a collaborative team.

Qualifications

• Excellent phone, in-person, and written communication skills.
• Ability to collect payments and schedule follow-ups.
• Experience with insurance tasks: PPO/claims verification/appeals (PTE).
• Ability to present financing options for treatment and discuss PMT options.
• Strong customer service mindset with patient-centric approach.

Responsibilities

• Reactivate patients not seen in 6+ months.
• Convert prospective patients into actual patients.
• Submit PTE, claims, and appeals to insurance carriers.
• Obtain and present financing options for treatment.
• Present and drive adoption of treatment plans.
• Solicit and obtain Google Reviews and patient referrals.
• Process improvement suggestions.
• Marketing suggestions to drive growth.
• Other duties as required by the practice.

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• Employee discounts
• Paid time off

Smile Brookline seeking to hire talented dental professionals

Our dental practice is entering a growth phase and we are seeking to hire and add to our highly motivated team of dental professionals. Our dental front office team needs a talented patient coordinator such as yourself. We are looking forward to meeting and working with you!

Patient Coordinator

Job Description

Overview

The main focus of this position is to drive growth for the dental practice.

Working to:

1. Reactivate patients not seen in 6+months
2. Converting prospective patients into actual patients
3. Submit PTE, claims, and appeals to insurance carriers.
4. Obtaining and Presenting Financing Options for Treatment
5. Present and drive adoption of treatment plans
6. Solicit and obtain Google Reviews and Patient Referrals

Success will be measured by monthly and annual increase in active patients, new patients, practice collections, practice production, and Google reviews.

Current situation

Smile Brookline is 100% fee for service at time of service. No balance billing, co-pays, or EOBs. As such, we are Customer centric offering concierge level service. Establishing relationships and trust with patients is the key to our success.

What we need:

1. Phones/scheduling treatment/health screen (phone/upon arrival)
   • Collect payment day of treatment; schedule follow up appointments.
2. Work with insurance companies: PTE, claims submissions, benefit verification, appeals etc.
3. Treatment planning and presentation to PTs, drive adoption and PMT options. (acceptance/conversion)
4. Someone who is great on phones/in-person/writing
   • Get new PTs in the door (conversions)
   • Reactivate PT who have not been in the practice in 6+ months (conversions)
   • Track various stages of treatment (PTE, Treatment Plan, Financing, outside services (endo, perio, ortho) with heavy emphasis on PT follow-up
   • Encourage and solicit social media reviews (Google/Yelp). Track reviews, and respond to reviews in a timely manner.
   • Encourage and solicit Patient Referrals.
5. Claims preparation and submission to ensure approval and payment to Patient ASAP.
6. Social Media: Respond to Google/Yelp Reviews, Create/Manager Social Media presence with postings and fresh content.

Future Responsibilities:

1. Process improvement suggestions
2. Marketing suggestions to drive growth

Other duties and responsibilities as required by the practice. This is a position that one grows into with increasing levels of responsibility and leadership.