Treatment Coordinator

AV PERIODONTICS PLLC; Greenwich (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Competitive salary

Employee discounts

Free snacks

Advancement opportunities

Paid time off

Retirement plan

Job summary

TetraHealth is hiring a Treatment Coordinator to drive a high‑touch, patient‑centered experience in Greenwich, CT and New York, NY. You will guide patients through treatment options, build trust, and help them move forward with life‑changing dentistry.

The ideal candidate brings 5+ years of consultative sales, superb communication, and strong organizational skills. You will coordinate care, present plans clearly, and partner with financing sources to maximize access to care.

Qualifications

• Minimum 5 years of consultative sales experience.
• Experience in dental, medical, cosmetic, luxury retail, or concierge healthcare preferred.
• Outstanding communication and interpersonal skills.
• Ability to build trust and influence patient decisions ethically.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Confidence discussing treatment plans and financial arrangements.
• Excellent computer skills and experience with cloud-based software.
• Biologic or holistic dentistry experience is a strong plus.

Responsibilities

• Build genuine relationships and establish trust with every patient.
• Deliver an exceptional concierge-style experience from the first phone call through treatment completion.
• Help patients feel informed, comfortable, and excited about their treatment journey.
• Present comprehensive treatment plans with confidence and clarity.
• Educate patients on procedures, timelines, benefits, and long-term health outcomes.
• Review financial arrangements and payment options while helping patients find solutions that fit their needs.
• Work closely with third-party financing companies to maximize patient access to care.
• Consistently meet or exceed individual and practice treatment acceptance goals.
• Coordinate all phases of treatment from consultation through completion.
• Schedule appointments efficiently while optimizing provider schedules.
• Proactively follow up on pending treatment and unscheduled care.
• Maintain excellent communication throughout each patient's journey.
• Serve as the liaison between doctors, clinical team, and administrative staff.
• Maintain accurate treatment plans, financial records, and documentation.
• Monitor KPIs, pending treatment, and case acceptance metrics.
• Review daily, weekly, and monthly performance to identify opportunities for continuous improvement.
• Contribute ideas that improve efficiency, patient satisfaction, and overall practice growth.

Skills

Consultative sales

Communication

Organizational skills

Detail-oriented

Growth mindset

Ethical persuasion

Tools

Cloud-based software

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Retirement plan

At TetraHealth, we believe dentistry should do more than fix teeth—it should improve lives.

Our mission is to revolutionize oral healthcare by combining advanced diagnostics, biologic dentistry, minimally invasive treatments, and cutting‑edge technology to support the body's natural healing ability.

From complex restorative cases and dental implant surgery to comprehensive wellness‑focused care, our team delivers an exceptional patient experience in a brand‑new, state‑of‑the‑art facility. We are looking for someone who shares our passion for excellence and wants to make a meaningful difference in patients' lives.

About the Role

We are seeking an experienced, relationship‑driven Treatment Coordinator who thrives in a high‑performance environment.

This is much more than an administrative position. You will become a trusted guide for our patients—helping them understand their treatment options, overcome barriers to care, and confidently move forward with life‑changing dentistry.

Our ideal candidate is a polished communicator, an exceptional listener, highly organized, and passionate about creating an unforgettable patient experience while achieving outstanding treatment acceptance.

If you love helping people, enjoy consultative sales, and are motivated by goals and personal growth, we'd love to meet you.

What You'll Do: Create an "I Want This" Patient Experience

• Build genuine relationships and establish trust with every patient
• Deliver an exceptional concierge‑style experience from the first phone call through treatment completion
• Help patients feel informed, comfortable, and excited about their treatment journey

Treatment Presentation & Case Acceptance

• Present comprehensive treatment plans with confidence and clarity
• Educate patients on procedures, timelines, benefits, and long‑term health outcomes
• Review financial arrangements and payment options while helping patients find solutions that fit their needsWork closely with third‑party financing companies to maximize patient access to care
• Consistently meet or exceed individual and practice treatment acceptance goals

Patient Care Coordination

• Coordinate all phases of treatment from consultation through completion
• Schedule appointments efficiently while optimizing provider schedules
• Proactively follow up on pending treatment and unscheduled care
• Maintain excellent communication throughout each patient's journey
• Serve as the liaison between doctors, clinical team, and administrative staff

Operations & Performance

• Maintain accurate treatment plans, financial records, and documentation
• Monitor key performance indicators (KPIs), pending treatment, and case acceptance metrics
• Review daily, weekly, and monthly performance to identify opportunities for continuous improvement
• Contribute ideas that improve efficiency, patient satisfaction, and overall practice growth

Qualifications

We're looking for someone who has:

• Minimum 5 years of consultative sales experience (required)
• Experience in dental, medical, cosmetic, luxury retail, or concierge healthcare preferred
• Outstanding communication and interpersonal skills
• A proven ability to build trust and influence patient decisions ethically
• Strong organizational and multitasking abilities
• Exceptional attention to detail
• Confidence discussing treatment plans and financial arrangements
• Excellent computer skills and experience with cloud‑based software
• A positive attitude, professionalism, and a growth mindset
• Biologic or holistic dentistry experience is a strong plus.

Schedule

• Full‑Time
• Monday–Friday
• In‑person
• Locations: Greenwich, CT 06831 and New York, NY 10065

Success in This Role Looks Like

• Patients trust you.
• Patients clearly understand their treatment.
• Patients are excited to begin care.
• The schedule stays full and organized.
• Treatment acceptance consistently exceeds goals.
• Every patient leaves feeling they received a world‑class experience.