Treatment Plan Coordinator / Front Desk Coordinator

North American Dental Group (NADG); Raynham (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive PTO

Comprehensive benefits including 401k

Career growth opportunities

Dynamic, engaging work environment

Job summary

North American Dental Group is seeking a Treatment Plan Coordinator / Front Desk Coordinator in Raynham, MA. The role focuses on greeting patients, scheduling, collecting co-pays, and presenting treatment plans with an emphasis on patient care and accurate scheduling to meet production goals.

The ideal candidate has dental front desk experience, excellent phone and interpersonal skills, and proficiency with dental software and Microsoft Office.

Qualifications

• 1 year dental front desk experience preferred.
• Strong communication and customer service skills.
• Proficiency with scheduling, billing, and insurance verification.

Responsibilities

• Greet and schedule patients; collect co-payments.
• Present treatment plans to patients and discuss financing options.
• Keep schedules aligned with production goals and generate reports on performance.
• Educate patients on dental care and treatment options.

Skills

Phone etiquette

Patient scheduling

Treatment plan presentation

Multitasking

Customer service

Office software

Education

Massachusetts Dental Assistant certification

Tools

Microsoft Office

Dental software

Job description

Overview

Treatment Plan Coordinator / Front Desk Coordinator

"Open Up" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview

Treatment Plan Coordinator / Front Desk Coordinator

"Open Up" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve your oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Friday

Responsibilities

Treatment Plan Coordinator is responsible for greeting and scheduling patients, collecting co-payments, presenting treatment plans, working to ensure schedules meet production goals, and developing reports on production goals. The Treatment Plan Coordinator serves as an advocate and educator in creating treatment plans for dental care.

Skills Required to Make a Great "Impression" on Our Team

• Answers incoming calls using proper telephone etiquette and responds to telephone inquiries from potential patients.
• Assists the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services.
• Case presentation and acceptance including chair-side treatment planning.
• Friendly, professional, organized, work with a sense of urgency, and able to manage multiple tasks throughout the day.
• Conducts treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.
• Schedules, reschedules, and confirms new patient appointments, promoting flexibility and care regarding appointment opportunities to patients seeking care and working to maintain full schedules and maintain office schedule flow.

Qualifications

So How Can You "Fill" This Role?

• 1 year dental experience
• Excel in multi-tasking and time management
• Must possess outgoing, friendly, and professional personality with excellent customer service and organizational skills.
• Experience in dental or medical field with scheduling and verifying insurance preferred
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs
• Massachusetts Dental Assistant certification is required

"Brace" Yourself... It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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