Treatment Plan Coordinator

Dolan Dental PLLC; Wethersfield (CT); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Paid time off

Résumé du poste

Dolan Dental PLLC in Connecticut is seeking an experienced Treatment Plan Coordinator to be the vital link between our clinical team and patients, guiding them through high‑value plans and helping them commit to care while supporting front office operations.

The ideal candidate closes high-ticket cases, presents complex plans (Smile Design, All-on-X, Implants), coordinates third‑party financing, handles phones, scheduling, payments, and maintains patient records with care and professionalism.

Qualifications

• Proven experience presenting and closing high-end treatment plans.
• Strong track record of case acceptance/closing.
• Experience with third-party financing platforms.
• Comfortable handling front office duties (phones, scheduling, payments, CRM).
• Excellent communication and relationship-building skills.

Responsabilités

• Present and explain complex treatment plans with clarity and confidence.
• Build trust with patients to close high-ticket cases.
• Coordinate financing options to make treatment accessible.
• Follow up on pending plans to drive acceptance and scheduling.
• Manage patient records and CRM entries.
• Schedule and coordinate patient appointments.
• Collect co-pays and process payments at checkout.
• Collaborate with front desk and clinical team for smooth workflow.
• Track case acceptance rates and outcomes.
• Maintain organized patient financial and treatment records.

Connaissances

Close high-end treatment plans

Case acceptance

Third‑party financing

Front office coordination

Communication skills

Positive attitude

Team player

CRM and financing software

Outils

Dental practice management software

CRM software

Financing software

Description du poste

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Paid time off

We're looking for an experienced Treatment Plan Coordinator to join our fast-paced, high-tech dental practice. If you have a passion for helping patients say "yes" to life-changing care — and the track record to prove it — we want to talk to you.

About the Role

You will be the key link between our clinical team and our patients, guiding them through complex, high-value treatment plans, helping them commit to the care they need, and supporting front office operations to keep our practice running smoothly. If your a closer, then this position is for you.

Responsibilities

• Present and explain complex treatment plans (Smile Design, All-on-X, Implants, Full Mouth Reconstruction, etc.) with clarity and confidence
• Build trust and rapport with patients to overcome hesitation and close high-ticket cases
• Discuss and coordinate third-party financing options (CareCredit, Alphaeon,Lending Club Cherry, Proceed Finance, etc.) to make treatment accessible
• Follow up with patients on pending treatment plans to drive case acceptance and scheduling
• Answer phones and address patient inquiries promptly and professionally
• Manage and update patient records in our CRM system
• Schedule and coordinate patient appointments
• Collect co-pays and process payments at check-out
• Work closely with the front desk and clinical team to ensure smooth scheduling, insurance verification, and patient flow
• Track case acceptance rates and follow-up outcomes
• Maintain detailed, organized patient financial and treatment records
• Represent the practice's culture of patient satisfaction, teamwork, and top-tier care

What We’re Looking For

• Proven experience presenting and closing high-end treatment plans (Smile Design, All-on-X, Implants, etc.)
• Strong track record of case acceptance / case closing
• Experience with third-party financing platforms
• Comfortable handling front office duties (phones, scheduling, payments, CRM)
• Excellent communication and relationship-building skills
• A positive, can-do attitude- you thrive under pressure and love a fast pace
• Team player who works seamlessly with front desk and clinical staff
• Comfortable using dental practice management, CRM, and financing software

What We Offer

• High-tech, modern office environment
• Supportive, collaborative team culture
• Competitive pay + performance incentives
• Opportunity to make a real impact on patients' lives

If you're a driven, personable professional who knows how to turn treatment plans into transformed smiles — and can juggle a busy front office with ease- we'd love to hear from you.