Treasury Management Ops Lead — Client Support

Sunflower Bank NA; El Paso (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with match

Health/Dental/Vision Insurance

Tuition Reimbursement

Job summary

Sunflower Bank, N.A. is seeking a Treasury Management Operations Specialist (Client Support) to deliver exceptional service to Treasury Management clients, addressing inquiries, resolving issues, and fulfilling service requests by phone, email, and web conferences.

The role emphasizes adherence to service standards, procedures, and performance goals in a fast-paced environment. This full-time position requires supervisory capabilities, strong organizational and interpersonal skills, and the

Qualifications

• Three years of Treasury Management Client Support experience.
• Five years of supervisory experience preferred.
• Bilingual (Spanish) preferred.
• Experience coaching, performance management, and employee development.
• Experience identifying and implementing process improvements or efficiencies.

Responsibilities

• Provide exceptional service to Treasury Management clients by phone and email.
• Manage workflow, schedules, and delegate tasks.
• Ensure KPI’s, SLA’s, and Performance Standards are met.
• Train and onboard new hires to ensure they understand their role.
• Act as escalation point for Treasury Management Client Support issues.
• Provide client support for Treasury Management products and services (ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, etc.).

Skills

Customer service

Leadership

Coaching

Communication

Job description

Sunflower Bank, N.A. is seeking a Treasury Management Operations Specialist (Client Support) to deliver exceptional service to Treasury Management clients, addressing inquiries, resolving issues, and fulfilling service requests by phone, email, and web conferences.

The role emphasizes adherence to service standards, procedures, and performance goals in a fast-paced environment. This full-time position requires supervisory capabilities, strong organizational and interpersonal skills, and the