Treasury Management Ops Lead – Client Support

Sunflower Bank; Santa Fe (NM); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. in Santa Fe, NM seeks a Treasury Management Operations Specialist (Client Support) to deliver exceptional service to Treasury Management clients by handling inquiries, resolving issues, and fulfilling requests by phone, email, or web meetings.

This full‑time role supports a 7:30 am–7:30 pm CST schedule and requires strong collaboration with other bank departments. The role leads a team, ensures KPIs and SLAs are met, and trains new hires, with 40 hours per week and a

Qualifications

• Three years of Treasury Management Client Support experience required.
• Five years of supervisory experience preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Provide exceptional service to internal and external customers.
• Manage the workflow of employees, create team schedules and delegate tasks.
• Assess performance and identify areas for improvement.
• Ensure KPIs, SLAs, and performance standards are met.
• Train and onboard new hires.
• Act as escalation point for Treasury Management Client Support issues.
• Support Treasury Management products and services via phone, email, and web conferencing.

Skills

Treasury Management Client Support

Supervisory experience

Bilingual Spanish (preferred)

Job description

Sunflower Bank, N.A. in Santa Fe, NM seeks a Treasury Management Operations Specialist (Client Support) to deliver exceptional service to Treasury Management clients by handling inquiries, resolving issues, and fulfilling requests by phone, email, or web meetings.

This full‑time role supports a 7:30 am–7:30 pm CST schedule and requires strong collaboration with other bank departments. The role leads a team, ensures KPIs and SLAs are met, and trains new hires, with 40 hours per week and a