Treasury Management Operations Lead (Client Support)

Sunflower Bank Mortgage Lending; Salina (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. is seeking an energetic Treasury Management Operations Specialist (Client Support) to join our team. This full-time role supports a range of Treasury Management services and requires leadership and strong client service skills.

Strong emphasis on coaching, process improvement, and adherence to regulatory rules, with bilingual Spanish preferred. Work hours align with Treasury Management client support operations, 7:30 a.m. to 7:30 p.m. CST.

Qualifications

• Three years of Treasury Management Client Support experience.
• Five years of supervisory experience preferred.
• Bilingual (Spanish) preferred.
• Experience supervising or leading client support, customer service, or operations teams.
• Proven coaching, performance management, and employee development skills.
• Experience identifying and implementing process improvements or efficiencies.
• Experience supporting change initiatives or system implementations.

Responsibilities

• Provide exceptional service to internal and external customers.
• Manage the workflow of employees, create team schedules and delegate tasks.
• Assess the work performance of employees and identify areas for improvement.
• Ensure that KPIs, SLAs, and Performance Standards are met.
• Train and onboard new hires to ensure they understand their role.
• Act as an escalation point for Treasury Management Client Support issues.
• Provide client support for all Treasury Management products and services (ACH Origination, RDC, Wires, Positive Pay, Online Banking, Bill Pay, Sweep Accounts, Lockbox).
• Assist clients with file format setup and support for ACH, Wires and Positive Pay.
• Answer calls and emails from Clients and internal Bank personnel.
• Develop and maintain collaborative relationships with other Bank departments.
• Lead and manage teams effectively.
• Maintain knowledge of all TM functions.

Skills

Customer service

Team leadership

Training and onboarding

Process improvement

Microsoft Excel

Microsoft Word

Technical troubleshooting

Bilingual Spanish

Tools

Microsoft Office

Job description

Sunflower Bank, N.A. is seeking an energetic Treasury Management Operations Specialist (Client Support) to join our team. This full-time role supports a range of Treasury Management services and requires leadership and strong client service skills.

Strong emphasis on coaching, process improvement, and adherence to regulatory rules, with bilingual Spanish preferred. Work hours align with Treasury Management client support operations, 7:30 a.m. to 7:30 p.m. CST.