Departmental Supervisor 12

State of Michigan; Dimondale (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

State of Michigan – Treasury is seeking a Departmental Supervisor to coordinate the Customer Contact Section, guiding daily operations and ensuring alignment with division and department goals.

The role emphasizes leadership, performance monitoring, and staff development, with remote work allowances and strong emphasis on accurate, professional handling of inquiries and documentation.

Qualifications

• Educational level typically acquired through completion of high school.

Responsibilities

• Coordinate, oversee, and daily operations of the Customer Contact Section to support Division and Department goals and objectives.
• Provide leadership by setting priorities, directing daily work, monitoring performance, and supporting employees to achieve expectations.
• Mentor, coach, and support employees through continued learning and professional development.
• Oversee daily activities, establish priorities, direct workflow, and encourage employees to reach their full potential.

Education

High school level education

Job description

Job Description

Are you looking for an opportunity to grow professionally while leading by example with confidence, positivity, determination, and accountability? If so, Treasury’s Customer Contact Individual Income Tax Division may have an exciting opportunity for you.

We are seeking a confident, motivated and dependable individual to serve as a Departmental Supervisor. This position is responsible for the coordination, oversight, and daily operations of the Customer Contact Section, ensuring that the team activities support Division and Department goals and objectives.

The departmental supervisor will provide leadership by setting priorities, directing daily work, monitoring performance, and supporting employees in achieving established expectations. The role also includes identifying and addressing operational or processing concerns, providing guidance and resources to staff, and ensuring that customer inquiries, correspondence, and other responsibilities are handled accurately, efficiently and professionally.

Supervisory experience is highly desirable. In this role, you will oversee daily activities, establish priorities, direct workflow, and encourage employees to achieve their full potential. You will also have the opportunity to mentor, coach, and support employees through continued learning and professional development.

Knowledge of individual income tax is also desirable.

Position Description

Treasury Careers – Learn more about why Treasury is a Great Place to Work!

Required Education And Experience

Education

Educational level typically acquired through completion of high school.

Experience

One year of experience equivalent to a Departmental Supervisor 11 or experienced-level professional; or two years equivalent to a Departmental Supervisor 10, Office Supervisor 11 and 12, Secretary Supervisor 11, experienced-level technician or paraprofessional; or three years equivalent to an Office Supervisor 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10.

Work must be performed in the state of Michigan

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.

Hybrid Remote Work.

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Additional onsite work may be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time. Please note that remote work is not available if you reside outside of the State of Michigan.

E-Verify.

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews.

Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting.

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at: Departmental Supervisor 12.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.