Treasury Client Care Lead: Top Accounts & Growth

Fifth Third; Chicago (IL); On-site; USD 71,000 - 146,000; Full time

Job summary

Fifth Third seeks a Treasury Management Client Care Advisor to manage a portfolio of top revenue clients and serve as the primary TM contact. You will leverage data analytics and cross-functional collaboration to optimize TM solutions, drive retention and expand services.

The role emphasizes risk-aware client service, escalation management, and coaching of junior advisors, with collaboration across Operations, Product, IT and Sales teams.

Qualifications

• Bachelor's Degree or equivalent work experience; 5+ years banking experience preferred.
• Excellent written and verbal communication skills (business style).
• Strong interpersonal and relationship building skills.
• Ability to filter and analyze information to facilitate decision making.
• Proficient with Microsoft Office products (OneNote, Word, Excel, PowerPoint, Outlook).

Responsibilities

• Proactively manages a portfolio of top 10% revenue clients in the Commercial Division.
• Acts as Treasury Management relationship ambassador for incident management and service delivery.
• Leverages data analytics to improve client retention and deepen relationships.
• Collaborates with Sales to support RFPs and TM relationship reviews.

Skills

Communication

Relationship building

Organizational skills

Problem solving

Data analysis

Microsoft Office

Education

Bachelor's Degree

Tools

OneNote

Word

Excel

PowerPoint

Outlook

Job description

Fifth Third seeks a Treasury Management Client Care Advisor to manage a portfolio of top revenue clients and serve as the primary TM contact. You will leverage data analytics and cross-functional collaboration to optimize TM solutions, drive retention and expand services.

The role emphasizes risk-aware client service, escalation management, and coaching of junior advisors, with collaboration across Operations, Product, IT and Sales teams.