Traveling Teller: Digital Demos & Customer Experience

Addison County; Vermont; On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller to support branches across Vergennes, Vermont. You will assist with digital engagement, lobby management, and transactional processing while ensuring accurate service delivery.

Role requires traveling between branches within the designated area, providing exceptional customer experiences and complying with bank policies. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or GED required with basic data entry and cash handling experience.
• Strong verbal and interpersonal communication skills are essential.
• Ability to travel between branches as needed and to work in a fast-paced environment.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management and greet customers while addressing needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account service issues until resolution and log complaints in the system.
• Transition sales opportunities and introduce appropriate banking partners.
• Complete branch-related operational activities (cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete AML/KYC/BSA activities.
• Adhere to compliance/operational risk controls and reflect the M&T Bank brand.
• Maintain internal control standards and support audits and regulators' points as applicable.
• Perform other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Organizational skills

Tech literacy

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to support branches across Vergennes, Vermont. You will assist with digital engagement, lobby management, and transactional processing while ensuring accurate service delivery.

Role requires traveling between branches within the designated area, providing exceptional customer experiences and complying with bank policies. Strong communication and organizational skills are essential for success.