Branch-to-Branch Teller: Digital Engagement & Service

M&T Bank Corporation; Burlington (VT); Hybrid; USD 37,000 - 54,000; Full time

Job summary

M&T Bank Corporation seeks a Float Teller to support branch customers through transactional processing, digital demonstrations, and lobby management in Burlington, VT. You will travel between branches within a designated area to assist staff and deliver exceptional service.

Responsibilities include balancing transactions, addressing account issues, and logging customer feedback. Candidates should have a high school diploma and 6 months of customer service experience, with strong communication

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to easily travel between branches on an as needed basis
• Proven verbal communication skills
• Proven interpersonal skills Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Job description

M&T Bank Corporation seeks a Float Teller to support branch customers through transactional processing, digital demonstrations, and lobby management in Burlington, VT. You will travel between branches within a designated area to assist staff and deliver exceptional service.

Responsibilities include balancing transactions, addressing account issues, and logging customer feedback. Candidates should have a high school diploma and 6 months of customer service experience, with strong communication