Traveling Teller & Branch Support Specialist

M&T Bank Corporation; Vienna (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank in Vienna, VA is seeking a Float Teller to enhance branch customer experiences through digital engagement, lobby management and accurate transaction processing. The role requires frequent travel between branches within the designated area to support staff and customers.

Responsibilities include balancing transactions, resolving issues, referring sales opportunities, and ensuring AML/KYC compliance while maintaining strong brand representation and internal controls.

Qualifications

• HS diploma or GED and at least 6 months of customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service.
• Well-organized with strong time management.
• Proficient with internet and standard computer workflows.
• Bilingual based on branch needs.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log complaints.
• Transition identified sales opportunities and refer to the appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/KYC related activities and adhere to compliance controls.
• Promote an environment reflecting the M&T Bank brand.
• Maintain internal controls and address audit/regulatory items.
• Perform other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Prioritization

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank in Vienna, VA is seeking a Float Teller to enhance branch customer experiences through digital engagement, lobby management and accurate transaction processing. The role requires frequent travel between branches within the designated area to support staff and customers.

Responsibilities include balancing transactions, resolving issues, referring sales opportunities, and ensuring AML/KYC compliance while maintaining strong brand representation and internal controls.