Traveling Float Teller — Branch Support & Customer Experience

M&T Bank Corporation; Pennsylvania; Hybrid; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and retail servicing interactions at Hamburg, PA. You will process transactions accurately and balance cash while traveling between branches as needed.

The role emphasizes customer service excellence, ability to educate customers on digital tools, and adherence to bank policies with strong organizational and communication skills.

Qualifications

• High school diploma or equivalent (GED)
• Minimum of 6 months customer service experience, including data entry and/or cash handling
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Provide exceptional branch customer service through digital engagement and lobby management.
• Balance and process customer transactions accurately and efficiently.
• Assist customers with account services issues and resolve them or log for escalation.
• Promote self-service channels and educate customers on digital tools.
• Interact with other branches within the designated area as needed.
• Ensure compliance with bank policies and risk controls.

Skills

Verbal communication

Interpersonal skills

Time management

Organization

Data entry

Cash handling

Customer service

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and retail servicing interactions at Hamburg, PA. You will process transactions accurately and balance cash while traveling between branches as needed.

The role emphasizes customer service excellence, ability to educate customers on digital tools, and adherence to bank policies with strong organizational and communication skills.