Branch Floater Teller — Travel Between Banks

M&T Bank; Vienna (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank in Vienna, VA is seeking a Float Teller to support branch customer experiences through digital engagement, lobby management, and routine transactional processing. You will travel between branches within a designated area to assist staff as needed.

The role emphasizes problem solving, cash handling, and adherence to Bank Policy while delivering excellent service. Prior customer service experience and strong communication are required.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to travel between branches as needed.
• Proven verbal and interpersonal communication skills.
• Proficient with internet-based tools.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Data entry

Cash handling

Travel between branches

Digital fluency

Tech-savvy with internet tools

Education

High school diploma or GED

Bilingual (preferred)

Tools

Internet tools

Job description

M&T Bank in Vienna, VA is seeking a Float Teller to support branch customer experiences through digital engagement, lobby management, and routine transactional processing. You will travel between branches within a designated area to assist staff as needed.

The role emphasizes problem solving, cash handling, and adherence to Bank Policy while delivering excellent service. Prior customer service experience and strong communication are required.