Branch Floater Teller: Travel & Elevate Customer Service

M&T Bank Corporation; Frostburg (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Frostburg, MD is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role requires frequent travel between branches within the designated area to assist staff and ensure service quality.

Responsibilities include cash handling, balance and processing transactions, AML/KYC procedures, and collaborating with banking partners to address customer needs while complying with bank

Qualifications

• High school diploma or GED and minimum 6 months customer service experience, including data entry and/or cash handling.

Responsibilities

• Adhere to customer service standards and deliver differentiated experiences by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Own escalated account services issues and log customer complaints.
• Transition sales opportunities to appropriate banking partner.
• Perform branch-related operational activities (cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC activities; adhere to compliance controls.
• Support a belonging-focused environment and uphold M&T brand.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Organization

Tech-savviness

Travel flexibility

Education

High school diploma or GED

Job description

M&T Bank Corporation in Frostburg, MD is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role requires frequent travel between branches within the designated area to assist staff and ensure service quality.

Responsibilities include cash handling, balance and processing transactions, AML/KYC procedures, and collaborating with banking partners to address customer needs while complying with bank