Floating Teller: Branch-to-Branch Service Pro

M&T Bank; Williamsport (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Williamsport, MD is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and cash handling. You will travel between branches within a designated area to assist staff as needed.

Responsibilities include balancing transactions, resolving customer issues, guiding customers to digital solutions, and ensuring AML/KYC compliance while upholding risk controls and service standards.

Qualifications

• High school diploma or GED with 6 months customer service
• Ability to travel between branches as needed
• Strong verbal communication skills
• Proven interpersonal skills and exceptional customer service
• Well-organized with time management and prioritization abilities
• Proficient with basic internet technology

Responsibilities

• Provide exceptional branch customer service and assist with needs
• Educate customers through digital demonstrations
• Balance and process customer transactions accurately
• Log and resolve customer complaints
• Transition sales opportunities to banking partners
• Assist with branch operations and AML/KYC duties
• Support proper risk controls and regulatory compliance

Skills

Customer service

Cash handling

Data entry

Communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Williamsport, MD is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and cash handling. You will travel between branches within a designated area to assist staff as needed.

Responsibilities include balancing transactions, resolving customer issues, guiding customers to digital solutions, and ensuring AML/KYC compliance while upholding risk controls and service standards.