Traveling Teller and Digital Banking Specialist

M&T Bank; Carlisle (Cumberland County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Carlisle, PA is seeking a Float Teller to support branch operations and customer experience across a designated area. You will handle cashiering, digital demonstrations, lobby management, and cross-sell opportunities while maintaining risk controls and high service standards.

Requirements include a high school diploma and at least 6 months of customer service or cash handling, with travel between branches as needed.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience, including data entry and cash handling.
• Ability to travel between branches as needed.
• Proven verbal communication and interpersonal skills.
• Bilingual based on branch needs (preferred).

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Skills

Customer service

Cash handling

Verbal communication

Interpersonal skills

Data entry

Digital literacy

Education

High school diploma or equivalent

Job description

M&T Bank in Carlisle, PA is seeking a Float Teller to support branch operations and customer experience across a designated area. You will handle cashiering, digital demonstrations, lobby management, and cross-sell opportunities while maintaining risk controls and high service standards.

Requirements include a high school diploma and at least 6 months of customer service or cash handling, with travel between branches as needed.